Frequently Asked Questions
Everything about courses, live batches, payments, certificates and more. Can't find your answer? Contact us.
Getting Started & Courses
What types of courses does Kloud Course Academy offer?
Kloud Course Academy offers four formats: Self-Paced courses (learn anytime at your own pace), Instructor-Led live cohorts (scheduled online sessions with a trainer), Workshops (short 1–6 day hands-on intensives), and Job-Role programs (nasscom FutureSkills Prime and NSQF-aligned career tracks).
What's the difference between Self-Paced and Instructor-Led courses?
Self-paced courses are pre-recorded lessons you complete on your own schedule with ongoing access. Instructor-led courses run as live online cohorts on a fixed schedule with a trainer and fellow learners.
Do I need prior experience to enrol?
It depends on the course — every course page lists its prerequisites. Many foundation and beginner courses are designed to start from zero.
How do I access my course after enrolling?
Sign in and open 'My Learning'. Self-paced content is available immediately; for instructor-led courses, live sessions follow your batch schedule and the joining link is shared with enrolled learners.
Are the courses aligned to any national skilling framework?
Yes — Job-Role programs are aligned to nasscom FutureSkills Prime and the National Skills Qualification Framework (NSQF Levels 4–8).
Live Batches & Schedule
When do instructor-led batches run?
Instructor-led programs run for 4 weeks, Monday to Friday, as 20 live sessions of two hours each. Every course offers two cohorts — a morning batch from 7:00 to 9:00 AM IST and an evening batch from 7:00 to 9:00 PM IST.
How do I choose a batch?
On the course page, pick the cohort (morning or evening) and the start date that suit you, then enrol in that batch.
How many seats are in each batch?
Batches are capped (typically 25 seats) to keep cohorts small and interactive.
Is there a capstone project?
Yes — instructor-led programs include a hands-on capstone project and a final showcase.
What happens if I miss a live session?
Catch-up arrangements depend on the specific cohort plan, so check the batch details on the course page. Please don't assume recordings are included unless the batch listing says so.
Payments, Pricing & Invoices
What payment methods do you accept?
Payments are processed securely through Razorpay, supporting credit and debit cards, UPI, net-banking, and popular wallets.
Do I get a GST invoice?
Yes — a GST invoice is generated automatically for every paid order and is available from your account.
Is there early-bird pricing?
Instructor-led cohorts offer an early-bird price until the early-bird deadline, after which standard pricing applies.
What currency are prices shown in?
All prices are shown in Indian Rupees (₹).
Are there any free courses?
Yes — you can browse and enrol in free self-paced courses from the catalogue.
Certificates & Verification
Do I receive a certificate?
Yes — on completing a course you receive a Certificate of Completion carrying a unique certificate number, downloadable from your Certificates page.
Go to my certificates →How can an employer verify my certificate?
Anyone can verify a Kloud Course Academy certificate at kloudcourse.in/verify by entering the certificate number printed on it, or by scanning the QR / verification link on the certificate.
Verify a certificate →Are the certificates industry-recognised?
Job-Role programs are aligned to nasscom FutureSkills Prime and the NSQF, and the certificate reflects that alignment. A KCA certificate evidences completion of KCA training — it is not a vendor certification (such as AWS or Microsoft) unless the course explicitly states so.
Refunds & Cancellations
What is your refund policy?
Refund eligibility and timelines are set out in full in our Refund & Cancellation Policy.
Read the Refund & Cancellation Policy →How do I request a refund?
Contact our support team with your order details; refunds are handled in line with the Refund & Cancellation Policy.
Contact support →What happens if a batch is cancelled?
If Kloud Course Academy cancels a batch, you'll be offered a place in another cohort or a refund in line with the Refund & Cancellation Policy.
Account & Support
How do I reset my password?
Use the 'Forgot password' link on the sign-in page and follow the reset instructions sent to your email.
Reset password →What is 'Continue with KloudCourse' (single sign-on)?
It lets you sign in to connected Kloud products using your existing KloudCourse account, so you don't need separate logins.
How do I contact support?
Reach us through the Contact page. Support is available from 9:00 AM to 6:00 PM IST, Monday to Saturday.
Contact us →How is my personal data handled?
Your data is handled in line with our Privacy Policy and India's Digital Personal Data Protection (DPDP) Act, 2023.
Read the Privacy Policy →