WorkshopsCustomer Experience & Service Design
Business & Management nasscom Aligned New

Customer Experience & Service Design

Customer experience workshop. Journey mapping, NPS, omnichannel. nasscom aligned. 2-4 days.

₹4–15 LPA
Avg salary range
NSQF Aligned
Qualification level
2 credits
ABC Credits (NEP 2020)
2–4 days
Flexible duration
1:35 per session In-person NOS: nasscom aligned
Watch workshop overview
Video coming soon
1:35
Trainers / session
In-person
Primary mode
English
Language
nasscom FutureSkills Prime — Official MoU Partner
NSQF Certified Curriculum
TTT / TOT / Master Trainer Certified Practitioners
NAAC Criterion II & III Aligned
NEP 2020 ABC Credits
Ready to bring this workshop to your institution?
Custom pricing · Response within 24 hours
Duration & scheduling
2
days
3
days
4
days
Custom scheduling available. Duration is fully flexible based on your institution's academic calendar. Pricing is customised per batch size, delivery mode and duration — request a proposal for a tailored quote. Minimum batch: 20 participants.
Curriculum & course outline
8 modules
01
Customer experience (CX) vs customer service
02
Customer journey mapping techniques
03
Voice of customer (VoC) research methods
04
Service blueprinting
05
NPS, CSAT & CES measurement
06
CX technology: CRM, chatbots, CCaaS
07
Omnichannel experience design
08
Building a CX-first culture in organisations
Assessment methods
Theory paper
Customer journey map & service blueprint project
Prerequisites
None
nasscom certification & compliance
Verified
Certification typenasscom Aligned
NOS Codenasscom aligned
NSQF LevelLevel Aligned
nasscom Job RoleCX / Service Designer
ABC Credits (NEP 2020)2 credits
NAAC CriterionCriterion II & III
Awarding bodynasscom FutureSkills Prime
Certificate issued byKloud Course Academy / Kurela Cognisive Pvt Ltd
Delivery & trainer information
Delivery modeIn-person
Trainer-to-participant ratio1:35 per session (up to 300 participants)
Typical session length8 hours/day (flexible)
Trainer qualificationnasscom TTT / TOT / Master Trainer certified
Minimum batch size20 participants
Pan-India deliveryHyderabad · Visakhapatnam · Mangalagiri & PAN India
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Request a proposal

Custom pricing by batch size, duration & delivery mode. Response within 24 hours.

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+91 79933 00102 — Quick response
nasscom certified practitioners only
NSQF aligned, NAAC Criterion II & III
ABC credits for NEP 2020 compliance
Delivered at your campus or online
Customisable to your curriculum
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Our training consultants are available to walk you through the curriculum, discuss customisation and provide an indicative quote.
040-33128382
Mon–Sat, 9am–6pm IST