Home›Job Roles›Bpm Operations›IT Service Management Analyst
🎓 Bpm Operations✦ nasscom IT-ITeS SSCNSQF L 5🏛️ GoI ₹12K Eligible📚 NAAC Evidence
IT Service Management Analyst
NSQF Level 5
Implement ITIL service management processes — incident, problem, change and service request management — in enterprise IT environments aligned to nasscom NSQF Level 5 (SSC/Q1301). ITSM Analysts keep India's IT service delivery machines running smoothly for millions of end users.
₹2.5–5L
Avg Salary
L 5
NSQF Level
20 cr.
ABC Credits
₹12K
GoI Incentive
Program Overview Video
1,500+ enrolled₹28L top package150+ hirers
NSQF LevelLevel 5
ABC Credits20 credits
GoI Incentive₹12,000
Salary Range₹2.5–5 LPA
Official Partners
MeitY · FutureSkills Prime
Ministry of Electronics & IT, Govt. of India
NSDC · Skill India
National Skill Development Corporation
Qualification Pack Specification
SSC/Q1301| QP Code | SSC/Q1301 |
| QP Version | v1.0 |
| NSQF Level | Level 5 |
| ABC Credits | 20 credits (NEP 2020 / NCrF compliant) |
| Certification Body | nasscom IT-ITeS Sector Skills Council |
| Assessment Body | NSDC Authorized Assessment Partner |
| Alignment | FutureSkills Prime · Skill India · NSQF 2022 |
| NAAC Criteria | 1.3.3 · 3.3.1 · ABC Integration Eligible |
| GoI Incentive | ₹12,000 per eligible candidate (via PFMS) |
| Industry Sectors | IT · ITeS · Telecom · BFSI |
Who is this program for?
Colleges, HoDs & Principals
Use nasscom CAC certificate as NAAC evidence under Criterion 1.3.3 & 3.3.1. Map syllabi to NOS standards. Fulfil ABC credit obligations for NEP 2020 compliance.
🎓 NAAC Evidence Provided
Placement Officers (TPOs)
nasscom-certified students are recognised by 300+ nasscom member companies. Higher offer-to-joining conversion from NSQF-aligned candidate profiles.
✅ 300+ nasscom Companies
Final Year Students & Freshers
Earn NSQF certification, ABC credits, and government incentive via PFMS direct bank transfer on placement.
💰 ₹12K GoI Incentive
Working Professionals
Upskill with industry-recognised NSQF certification. nasscom member companies fast-track QP-certified profiles in hiring pipelines.
Corporates & HR Teams
Pre-screen candidates using nasscom QP credentials. Qualify for GoI incentives when upskilling existing workforce via NSDC-approved schemes.
Official NAAC Evidence Support for Higher Education Institutions
Earn a nasscom Curriculum Alignment Certificate (CAC) — accepted as NAAC audit evidence. Institutions gain credible documentation for accreditation and NEP 2020 compliance.
National Occupational Standards (NOS)
SSC/Q1301MandatorySSC/N1301
Manage incidents and service requests
40 hrs
MandatorySSC/N1302
Operate problem, change and configuration practices
38 hrs
MandatorySSC/N1303
Monitor service levels and drive improvement
32 hrs
MandatoryDGT/VSQ/N0102
Employability Skills
60 hrs
What You'll Be Able To Do
7 outcomes01
Apply ITIL 4 service value system and guiding principles to IT service operations
02
Manage incidents, service requests and problems through their lifecycle
03
Operate change enablement and release management practices
04
Maintain configuration and service asset records in a CMDB
05
Monitor service levels and report against agreed SLAs and OLAs
06
Use ITSM tools such as ServiceNow to log, track and resolve tickets
07
Support continual service improvement using metrics and feedback
Government of India Incentive — ₹12,000 per Eligible Candidate
Via FutureSkills Prime · MeitY + nasscom · Disbursed through PFMS directly to learner's bank account
₹4,500
Training Fee Support
₹7,500
Post-Placement Incentive
PFMS
Direct Bank Transfer
Eligibility: Indian citizen, age 15–45. First-time skill certification only. Valid Aadhaar + active bank account required.
Curriculum & Syllabus
6 modulesSSC/Q1301
📚
6
Modules
🎯
7
Outcomes
📋
4
NOS Units
🏆
L5
NSQF
01
ITSM & ITIL 4 Foundations
6 topics
▾
02
Incident & Request Management
7 topics
▾
03
Problem, Change & Release Management
7 topics
▾
04
Configuration, Asset & Knowledge Management
6 topics
▾
05
Service Level Management & Tools
7 topics
▾
06
Capstone Practicum: Service Desk Simulation
6 topics
▾
Want the full syllabus with NOS breakdowns & assessment pattern?
Constituent Workshops
1 workshopsComplete these nasscom-certified workshops to build the foundation for IT Service Management Analyst. Each awards NSQF credits and ABC credits independently.
ITSM Workshop
Skills & Tech Stack
Tools & Technologies
ITIL 4ServiceNowBMC RemedyJira Service ManagementFreshserviceZendeskCMDBSLA DashboardsMicrosoft VisioPower BIConfluencePagerDuty
Enroll Now or Request a Batch
Enrolling 10+ students? Ask about institutional pricing, MoU support and NAAC documentation.
nasscom Member Companies — Active Hirers
12 companiesTCSInfosysWiproHCL TechnologiesCognizantTech MahindraAccentureIBMCapgeminiLTIMindtreeHexawareMphasis